Frequently Asked Questions

Premier Nursing opened in autumn 2006. The agency was established to provide comprehensive, personalised private home care services for people in Arundel and the surrounding areas of West Sussex.

24-hour live-in care is available in West Sussex and Hampshire. Premier Nursing can offer a more personalised service, matching the carers to clients on an individual basis. We are able to visit outlying areas as well as local towns and villages within an approximate twenty-mile radius from Arundel, West Sussex.

Premier Nursing offers a wide range of care and support tailored to your needs, priorities and preferences. This can include personal care, such as help getting out of bed, washing and dressing. Our carers provide this support while protecting your privacy and dignity and helping you remain safe and independent in your own home. We can also care for a loved one, allowing family members or regular carers to take a break for a few hours.

We can provide companionship, accompany you on trips or visits to friends, and help with light housekeeping, meal preparation, medication support, shopping, laundry, appointments and transport.

Contact Premier Nursing by phone, e-mail or dropping into the office and we can talk about what your needs are and the ways we can help you.

Yes. Once you have decided to use our services, we will arrange a convenient time for an experienced member of our care team to visit you at home and assess your requirements.

A personalised care plan will be discussed and agreed with you and, where appropriate, your family. We will also complete a risk assessment of your home to help keep you and our carers safe. This may include reviewing bathrooms and any mobility equipment to ensure they are suitable for your needs.

A copy of the care plan will remain in your home for carers to follow and update after each visit.

If your needs change then Premier Nursing will organise to undertake a re-assessment to review your care plan with you and your family. We will always ensure that you are provided with a service that suits your needs and desired outcomes.

If there are no changes then your care package will automatically be reviewed on an annual basis.

An holistic approach is where we consider all of your needs when making an assessment. These could be personal, social, psychological, physical, emotional, or spiritual. We will work with you to help you overcome any problems you may have, and to enable you to maintain your independence and to remain in your own home.

Yes. Before joining Premier Nursing, every carer completes a thorough recruitment and assessment process. This includes obtaining at least two references, completing an appropriate Disclosure and Barring Service (DBS) check and carrying out all other required pre-employment checks.

Yes, you can expect the same team of care workers one of whom will be the lead carer. However, each staff member is entitled to holidays and days off, so changes are inevitable, but we do keep the number of people to an absolute minimum.

Yes, our carers make every effort to arrive at the appointed time. However, there are times that they might get delayed by traffic or a previous client and may arrive later than expected. In most cases you will be given a call by the Manager to explain any delay.

If you are not satisfied with the member of staff providing your care or support, please contact Premier Nursing. We will discuss your concerns and arrange a suitable replacement wherever possible.

If you remain unhappy with the service, please contact the office and explain your concerns. You can also use the complaints form included with your care plan.

We will be able to discuss and agree costs with you before your care begins.

Premier Nursing sends invoices out either once a week or once every four weeks. You can pay for your care by cheque, by credit or debit card or by making an online banking payment to our account.

Yes, you can. You can call Premier Nursing at any time 24 hours.

During office hours, 9.00am to 5pm Monday to Friday, you can be sure of speaking to the knowledgeable office staff.

Out of office hours, please call 01903 883882 and listen to the message as this will give you the correct contact details for the people on call.

Yes, we are registered and regulated by the CQC, therefore we are licensed to provide care to you. Read the report here

Yes, Premier Nursing Ltd holds substantial Employers and Public Liability Insurance in the event of an accident or injury.

It means you have the right to dignity, respect, confidentiality, and privacy. All our care workers work towards the aim of increasing your independence and quality of life. To some this might mean seeing a friendly, familiar face once a day, to others an outing to a favourite place. You will have one main carer who will arrive at the appointed time and get to know you and your personal preferences.